Return and Refund Policy
Last updated: 09th May 2024
Please review our RETURN AND REFUND POLICY for a smoother post-purchase issues on cancellation, return and refund of your order.
The following terms are applicable for any products that You purchased with Us.
1. Definitions
For the purposes of this Shipping, Return and Refund Policy:
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to AgriPie AgroSystem LLP, Vill Nawada, Phulwari Sharif, Patna.
Goods refer to the items/ products offered for sale on our website.
Orders mean a request by You to purchase Goods from Us.
Website refers to AgriPie AgroSystem, accessible from https://agripie.com.
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
2. Cancellation of Order
We do NOT allow cancellation once the order is dispatched, usually within 12 hours of getting an order. Before placing the order and making payment, the customer must ensure that the specifications of the Good or Products specified by us on our website meets his/her requirement.
If cancelled within 12 hours of placing the order, we will issue the refund in full. It takes around 7-14 days for the refund amount to be credited to customer’s original method of payment.
3. Return Policy
All the items are thoroughly checked for their SUFFICIENCY in QUALITY & QUANTITY (number and weight) before packing an order. All the shipments are carefully packed to eliminate the possibilities of damage during transition. However, some undesirable outcomes may appear during transition of the shipment in rare cases- it’s beyond our control.
1. The Goods/ Items/ Products, namely Mushroom, Pure Culture, Mother Culture and Spawn are perishable in nature and prone to contamination once the container is open. So, RETURN REQUEST FOR SUCH ITEMS ARE NOT ENTERTAINED UNDER NORMAL CONDITIONS.
2. Once dispatched from our side, WE DO NOT ACCEPT ANY RETURN REQUEST from customers IF the order contains Mushroom Spawn, Pure culture, Mother culture, Dried mushroom or ANY OTHER PERISHABLE ITEM.
3. We do provide a free replacement of the LOST GOODS during transition within a week of the courier service partner confirming us the same. It is our responsibility to track the lost shipment and provide the customer a free replacement at the earliest.
If that specified item is out of stock at our end, we’ll issue a full refund.
4. We also provide a free replacement of DAMAGED GOODS.
The customer may do an unboxing video so that any DAMAGE, like contamination on mushroom cultures, cracks in petri dish or test tube, broken packaging bottle, etc., can be captured. We will provide a free replacement upon its verification within a week of receiving the customer’s request.
We’ll issue a full refund if that specific item is out of stock at our end.
5. We also provide RETURN and REFUND for DEFICIENCY in our PRODUCTS like wrong species of mushroom culture, wrong product, deficiency in quantity & quality of our products, damaged products, etc.
We issue REFUND ONLY IF our product quality is lower by 5% (or more) compared to the one mentioned by us for those item/product/goods WITHOUT REQUIRING THE CUSTOMER TO RETURN US THE SAME.
Note: The variation of 5% threshold in quantifiable quality parameters is accounted because of variation in standard operating procedures, manual errors, quality of chemicals, equipment models, etc. varying from lab to lab.
6. We also RETURN & REFUND or REPLACEMENT if the product is DEFICIENT IN QUANTITY (number, weight of the ordered items). However, the customer must do an unboxing video of the same and share it to us.
7. In case of NON-PERISHABLE PRODUCTS like DRIED MUSHROOM, we ACCEPT RETURN REQUEST ONLY IF OUR PRODUCT QUALITY TESTS LOWER by 5% (or more) by the customer (or, any entity appointed by him/her for the same) compared to the one specified by us.
In such cases, the customer needs to RETURN us the order is full (minus the quantity consumed for product testing) within 7 days of resolution of DISPUTE OVER PRODUCT QUALITY (see below) in favor of the customer. We also bear the cost of return of shipment/order from customer. We process refund ONLY AFTER receiving the items and VERIFYING it is in good conditions (i.e. the product is not contaminated, soiled, adulterated, etc. and free from other defects).
4. Dispute over Product Quality
A customer can raise quality issue like cordycepin content, culture quality, damaged culture container, etc. and seek refund against the same.
We would issue refund if the quality concerns raised by the customer appear genuine to us. If not satisfied, we reserve the right to cancel the customer’s request for return/refund of an order.
The customer can also intimate us to appoint any THIRD-PARTY LABORATORY to check the quality if he/she suspects sub-specification (inferior quality) products being supplied by us. However, the customer must inform us the same in written, like through email, BEFORE PROCEEDING FOR PRODUCT QUALITY TESTING for our legal records as well as REIMBURSEMENT of these expenses to the customer by us.
The customer, in our mutual agreement over the choice of a THIRD-PARTY LABORATORY, shall appoint a THIRD-PARTY LABORATORY to resolve the quality concern. Such third-party laboratories would be nationally and/or internationally reputed in such fields as well as have one or more accreditation like ISO, NABL, FSSAI, FDA, etc.
The actual cost of product testing shall initially be borne by the customer.
We will REIMBURSE the actual cost of product testing to the customer within 15 Days of him/her intimating us the same ONLY IF our product quality is found INFERIOR or SUB-SPECIFICATION (by 5% or more) in lab test reports compared to its specifications mentioned by us.
No REFUND or REIMBURSEMENT will be provided to the customer IF our product quality tests OK or SUPERIOR in the third-party lab reports.
5. Refund Policy
We would entertain the customer’s request for refund only under following circumstances-
1. The quality or specification of the products mentioned on our website does not meet the same when tested in any other laboratory. This may include, but not exclusive to-
1a. The cordycepin content in fruiting body of Cordyceps militaris tested by the customer following our protocol of sample preparation and analysis is lower by 5% (or more) compared to the one mentioned by us.
1b. The genus of pure culture, mother culture or spawn ordered by the customer differs from the one supplied by us.
2. Any other QUALITY and/or QUANTITY related deficiency in the product.
3. Refund in case of CANCELLATION OF ORDER.
4. Refund in case of LOST and DAMAGED goods if the specified item(s) is out of stock at our end.
THE CUSTOMER MUST INTIMATE US IN WRITTEN WITHIN 14 DAYS OF RECEIVING THE SHIPMENT FOR ANY RETURN AND REFUND ISSUE. AFTER THIS PERIOD, NO RETURN AND REFUND REQUESTS WILL BE ENTERTAINED BY US.
WE RESERVE THE RIGHT TO REFUSE RETURNS OF ANY MERCHANDISE THAT DOES NOT MEET THE ABOVE RETURN CONDITIONS IN OUR SOLE DISCRETION.
6. Mode and Duration of Refund
1. Refund will be issued by us to the customer ONLY as per section 5. Refund Policy.
2. Refund will be issued to the customer’s original BANK ACCOUNT/ UPI/ DEBIT or CREDIT CARD, etc. from which the order payment was made during purchase at our website.
3. Refund shall be credited to the Customer’s account within 14 working days.
Contact Us If you have any question, please contact us:
By email: info@agripie.com
By phone: +91 85440 90099
By visiting this page on our website: https://agripie.com
Address: Village Nawada, AIIMS Road, Phulwari Sharif, Patna- 801505, Bihar, Bharat.
